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Optoma

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RMA procedure

The following policy is for RMA transactions for Optoma’s products. It will help you properly return Optoma’s products if needed. If you have any questions regarding the RMA policy or are in need of technical support, please call Optoma’s toll free number at 888-289-6786.

In-warranty service/RMA procedure

  1. Fill out the RMA form entirely.
  2. Provide proof of purchases with RMA form.
  3. Upon receipt of your info, an RMA number will be assigned to you within one business day.
  4. Label box with the RMA number assigned for shipping to Optoma for service.

Out-of-warranty service/RMA procedure

  1. Fill out the Out of Warranty RMA form entirely.
  2. An Agent will contact you for payment information.
  3. Upon receipt of your info, an RMA number will be assigned to you.
  4. Upon arrival of your Optoma product at our Repair Center, you will be charged a diagnostic fee.
  5. After your unit is diagnosed, an Agent will contact you with an Estimate.
  6. You will be required to either approve or decline the repair.

For your security, please do not email the completed form. We will contact you for credit card information.

You can also contact customer service at 888-289-6786 and we can take the information over the phone.

Once your information is received, we will forward you an RMA number with shipping instructions via email within 24 hours.

Diagnosis

Unit evaluation takes between 2-3 business days. A repair estimate will be forwarded to you via email.

Repair time

Our turnaround time for repairs is between 7-10 business days from the day we receive your authorization. You will be advised if there is a delay on the repair.

Fees

Once your Optoma product arrives to our Repair center, we charge $85 for a diagnostic fee. Your credit card will be charged.

If you approve the estimate, the labor charge is $110 per unit, plus $40 return shipping, plus the cost of part(s). We will deduct $85 diagnostic fee from your final estimate. Your credit card will be charged when the unit is ready to ship.

If you decline the estimate, we charge $40 for return shipping. Your credit card will be charged when the unit is ready to ship. Please note that you are liable for the fees associated with diagnosing the problems with your unit.

Shipping method

Units are shipped via FedEx ground service. Overnight and 2-day shipping are also available for an additional fee. Please contact customer service for details.

Payment information

Your credit card will be charged $85 up front for the initial diagnostic fee. However, we will not charge you until we receive your unit at our repair center.

If the prepayment of $85 is made by check, please fax a copy of the check along with the completed RMA form. Please make the check payable to Technical Service Corporation (subsidiary of Optoma Technology, Inc). Enclose the live check with the package upon sending the unit for service.

Please note that we do not accept Purchase Orders unless your Company or School has an account with us. If the Company or School has an account with TSC or Optoma, please fax a copy of the PO with the amount of $85.00 along with the completed RMA request form to (510) 897-8605. The PO should be payable to Technical Service Corporation (Subsidiary of Optoma Technology, Inc).

If you have any questions, please give us a call at (888) 942-2929 M-F 7am-5pm PST.

Out of warranty RMA policy for Canadian customers

All RMA units should be sent to the Canadian service center. Please refer to your RMA for the correct address.

All products returned to Optoma for repair MUST have an RMA number. The RMA number must be clearly marked on the outside of the returned package. Packages will not be accepted without an RMA number appearing on the outside of the returned package.

Once your Optoma product arrives to our Repair center, we charge $115 CAD for a diagnostic fee. Your credit card with be charged.

If estimate is approved, the labor charge is $145 CAD per unit, $45 CAD return shipping, plus cost of part(s) and tax. We will deduct $115 CAD diagnostic fee from your final estimate. Your credit card on file will be charge when the unit is ready to ship.

If estimate is declined, we charge $45 CAD for return shipping. Your credit card on file will be charge when the unit is ready to ship. Please note that you are liable for the fees associated with diagnosing the problems with your unit so we can advise you of the estimate to repair.